Professional Summary: This Expert Witness has more than 30 years of service and support experience. Currently he is the Senior Vice President of Customer Advocacy whose responsibilities include Professional Services, Customer Success Management and Global Technical Support Services. Most recently he was Vice President of Enterprise Support Services at a well-known technology company, he is responsible for its worldwide customer support operations. A thought leader in service delivery excellence, he leads a world-class service delivery organization.
Previously, he served as the Senior Vice President of Customer Services at Oracle where he led the company to become the first enterprise software provider to be certified globally by J.D. Power and Associates for Outstanding Customer Service Excellence. Under his leadership,Oracle Support achieved industry recognition for service thought leadership and record customer satisfaction levels.
Prior to Oracle, this Expert has held executive management positions at PeopleSoft, Redback Networks, Aspect Communications,and Baan. He began his career at Digital Equipment Corporation (DEC)where he held various management positions of increased responsibility during his 16 year tenure.
Hare serves on the board of directors of no Hold, a leading web-based knowledge management technology company, and a past Advisory Board member for the Alliance of Technology and Women(ATW). Hare also serves as the chairman of the board of advisors of netCustomer, Inc. and a past board of advisors member for the Service & Support Professionals Association (SSPA). |