This Ph.D. has more than 20 years of experience as an industry practitioner and technology director. His expertise includes the management of operations systems integration, the analysis of operations and data communications protocols, the analysis of data switch performance, and the analysis of automatic call distribution systems.  He is the recipient of an award for his work in the analysis and modeling of human / switch performance in automatic call distribution systems.  He has published papers describing new queuing techniques for analyzing the performance of human work groups and data networks.

Services Marketing - Director of Services Marketing. Organization concentrated on developing market solutions for the new Enterprise Portal product and technology.

Consulting Management - Director of a systems integration. Organization specialized in the test planning, testing, and integration of Operations Support Systems.

Technical Supervisor - Director / Supervisor of various technical groups in the areas of network signaling integration, operations protocol testing and integration of Network Elements and Operations Support Systems, data protocol testing and integration, and test tool development.

Performance Analyst - Distinguished Member of Staff for the performance analysis of data switching and networks, operator services /residence service bureaus / business service bureau staffing and automated call distribution.

• Advanced Intelligent Network
• Applied Queuing Performance Modeling
• Automatic Call Distribution
• Data / Packet Switch and Network Performance
• Data Communications Protocols
• Operations Communications Protocols
• Operations Support System Integration
• Operator Services Team Performance and Assessment
• Performance Modeling
• Traffic Engineering

• Ph.D., Mathematics.  Thesis area:  Mixing properties and weak*-convergence of point processes.
• M.S., Statistics.  Thesis area:  Stochastic calculus.
• M.S., Mathematics.
• B.A., Mathematics, magna cum laude.  Thesis area:  Discontinuous groups and Poincaré's theorem.
• Certificat de base en français langue étrangère ou seconde.  TFI Assessment: "Basic Working Proficiency in French. Able to satisfy routine social demands and limited work requirements."

Expert Witness Services:

• Technical Consultant